Online Return and Exchange Policy

  1. The return, refund, and exchange policy applies only to defective products.
  2. Make a video while opening the package (Full Unboxing Video showing both Sides Of the parcel and the Seal). Otherwise, we are not responsible for any loss or damage to the product without unboxing video proof.
  3. If the product is not from the sale section you may write to us at support@soorih.com within 2 working days or 48 working hours of delivery to request an exchange.
  4. Once we receive an email for the defective product, we will initiate the return shipment within 3 days.
  5. Only unused, unworn, unwashed, and undamaged products, with all their labels and tags completely intact, in original packaging, and eligible for exchange.
  6. Please note that exchange is allowed once per order.
  7. For Prepaid orders, it usually takes 10-15 days from the bank side to refund to the original payment source. As we evolve, we will document the various defect scenarios and ensure that we take extra care.
  8. Please note that the return and exchange policy is not applicable for COD orders.
  9. Please note that the return and exchange policy is not applicable for the pre-draped sarees.
  10. Please note that the return and exchange policy is not applicable for the sarees after fall and picot are done.

 

In-Store Policy

At Soorih, we strive to provide you with the finest designer sarees and an exceptional shopping experience. Please note the following terms of our No Refund Policy:

  1. No Refunds: Once a purchase is made, we do not offer refunds under any circumstances.
  2. Exchange Policy: You may exchange your purchase for another item of equal or greater value within 7 days of the original purchase date, provided the item is unused, unaltered, and in its original packaging with all tags intact.
  3. Store Credit: If an exchange is not suitable, we offer store credit for the purchase amount, valid for 6 months from the date of issue. This credit can be used for future purchases at Soorih.

We appreciate your understanding and support as we continue to bring you exclusive designs and quality products.

For any queries, please get in touch with us at support@soorih.com or 9963104998.

Thank you for choosing Soorih!